Retail orders
We offer flat-rate UPS Ground and USPS Priority Mail service, as well as UPS 2nd Day Air (real-time rates). If you require overnight delivery or wish to confirm when your order will ship, please call us at (781) 631 1491 . This applies to US orders only. See below for details concerning shipment of international orders.

While we will make every effort to process your order on the day it is received, most orders ship no later than the following business day, barring unforeseen circumstances. We will promptly inform you of any problems with your order.

Orders are shipped in new boxes with post-consumer recycled content or quality-controlled reused boxes to reduce the waste stream. Products are individually enclosed in cornstarch bags – an eco-friendly alternative to petroleum-based plastic ones – for protection in transit. We may also use lightweight 100% recycled kraft tissue to fill voids in boxes and further secure enclosed items.

To learn more about our responsible shipping practices, read this.

Time in transit
Use the following guidelines to calculate time in transit from our Massachusetts location with more economical shipping options. Please note that orders typically ship the next business day following receipt of your order, so add one day to the stated times to estimate an arrival date.

USPS Priority Mail (all US destinations) – 2-3 days from shipping

UPS GROUND (find your state):
CT, ME (except northern), MA, NH, northern NJ, NY (city), RI, VT – next day

DE, IL (Chicago), IN, KY, northern ME, MD, MI (Detroit), southern NJ, upstate NY, NC, OH, PA, SC, VA, WV, DC – 2 days

AL, GA, FL, IL (except Chicago), IA, eastern KS, MI (except Detroit), MN (except northwest corner), MO (limited exception), TN, eastern TX, WI – 3 days

AR, southern CA, eastern CO, western KS, LA, MS, NE, ND, OK, SD, WY (SE corner) – 4 days

AK, AZ, northern CA, western CO, HI, ID, MT, NV, NM, OR (except southeast), western TX, UT, WA, WY (except southeast corner) – 5 days

north-central ID, southeast OR – 6 days

Customer Service
We take great care throughout the design, manufacturing, and ordering processes, as well as through delivery, to ensure you will be pleased with your purchases. Please share your concerns or suggestions for how we might better serve you at any time.

Returns
We make all efforts to ensure the quality of our products before they go out for delivery. Any defective merchandise, however, may be returned to us for full refund. We may accept returns for other reasons for refund, less shipping costs, or for credit toward a future order. We expect all returned products to be unused and in original condition. Please contact us for detailed instructions prior to returning an item.

Sales Outside the U.S.
We ship to customers in Canada through the US Postal Service (First Class up to 4 lbs, and Priority International over 4 lbs). Other International customers must phone us to place orders and arrange shipping. All International customers are responsible for any applicable brokerage service or duty.

Contact Us
If you have any questions, please contact us at (781) 631-1491.

Your orders sustain our mission to produce “high style, low impact” accessories.
Thank you!